HostGator vs SiteGround Reseller Hosting Features and Pricing

Reseller hosting is a form of web hosting wherein the account owner has the ability to use his or her allotted hard drive space and bandwidth to host websites on behalf of third parties. The reseller purchases the host’s services wholesale and then sells them to customers, possibly for a profit.

Is SiteGround v/s Hostgator Hosting competitive battle? SiteGround has one package for reseller hosting which has the following features. 10 GB web space, unmetered data transfer, unlimited bandwidth, creating free email accounts and access to cPanel. Meanwhile, Hostgator has not one but three different packages for reseller hosting. These are Aluminum, Copper and Silver.

SiteGround does have only one variable but it offers customized server setup and SSD storage. In the second package Hostgator offers is called Copper. The features of this package have a significant upgrade from the Aluminum package. It has 90 GB disk space, 900 GB bandwidth and allows unlimited domains and email accounts.

SiteGround provide a free CDN with each account and also have servers on three continents to help with the speed of your site. Meanwhile, moving on to the third and final package offered by Hostgator, the Silver package offers 140GB disk space, 1400GB bandwidth and unlimited domains along with other general features that are common to the previous two packages.

Meanwhile, speaking of more features that SiteGround has to offer, they provide solutions for e-commerce, prevent downtime, SPAM, Hacks and Data loss. It also offers free daily backup copies at a limit of 30 copies.

When looking at the price points set by packages from either side, SiteGround can offer its services for a lowest possible of $42 for a year. This clearly shows that they lack flexibility in pricing when it comes prices and this can affect them negatively. However, the prices from Hostgator are as follows. $19.95 per month for the Aluminum, $24.95 per month for the Copper and the same for the Silver package as well.

The prices are not the most competitive but then again neither are the features. The price can only be factor once you decide what features you really want. The key features of the Aluminum package are 60 GB disk space, 600GB bandwidth and unlimited domain. The package also comes with a 45-day money back guarantee and claims to have 99.99% uptime. Hostgator also offers free client management – billing software and 400 reseller hosting tutorials for their clients.

Now that we have discussed the features it is time to see how the hosting services from these two companies fair against each other in terms of performance. We will have a look at page load speed and uptime.

The average page load time for Hostgator is 3.11 seconds where is the time recorded for SiteGround is 3.19 seconds. This is a close match for average load time but it is not the case when it comes to the best page load time for which Hostgator recorded a staggering 1.88 seconds and SiteGround only managed to record a 2.31 seconds. The average time for page load from both competitors shows that both have consistent speeds.

Uptime is the next performance factor we are going to look at. Uptime is very important and a appropriate hosting company should offer at least 99% of uptime. Lower percentage of uptime means higher downtime which can cause people to bounce off your site due to lack of speed. The average uptime from Hostagtor is 99.97% and the percentage from is 99.96%. Once again, a close call. Services from both brands have a best uptime of 100%. The worst uptime recorded from both companies was 96.78% for Hostgator and 94.43% for SiteGround which clearly makes Hostgator a better option in terms of Uptime.

Now let’s have a look at customer support. Customer support is a factor that should not be taken lightly by companies as it can be the factor that can satisfy your customers the most. When measuring response times to the customer from both companies, the average response time from Hostgator was 4 hours while the time recorded from SiteGround was 3 hours. This difference of one hour can be the result of many customers changing their option for a hosting company.

When it comes to the best response time recorded, both companies measure a time of 1 hour. However, it is bad news for Hostgator once again when considering the worst response time as their time is 21 hours while SiteGround has the worst time of 12 hours.

The customer support scores clearly show that SiteGround has the upper hand when it comes to customer service.

When choosing the better option, it all depends on the customers’ requirement and priority. Hostagtor has more options but may be costlier than SiteGround.